To the Marion Parke Community,
Our top priority remains the health and safety of our employees and customers. We have implemented safety precautions and are doing our part as a business and as individuals to limit the spread of the coronavirus (COVID-19).
Our online shop remains open with orders shipping daily from our warehouse.
For returns or exchanges that are shipped and received during this time, they are being processed as normal. Please refer to our return and exchange policies below for more information.
SHIPPING & DELIVERY POLICY
We offer complimentary UPS Ground Shipping on all orders delivered within the United States. Please allow 24-48 hours for your order to process and 4-6 business days for your order to arrive once shipped.
Expedited 3-Day Select shipping is available within the United States for $25 (twenty five US dollars) on orders placed before 12PM (Noon) Central Time. All Expedited 3-Day Select shipping orders placed after 12PM (Noon) Central Time or on weekends will be shipped the next business day. Please email firstname.lastname@example.org if you have any delivery timing needs and we will do our best to accommodate.
Archive Sale purchases will be charged a $10 flat shipping fee. We do not provide shipping labels for Archive Sale exchanges or returns for site credit.
Please note that shipping times may be delayed during major holidays and/or promotions. MARION PARKE cannot be held responsible for any unanticipated delays due to our shipping partners or inclement weather.
We are unable to ship to a PO box address.
All purchases made between November 25 – December 24, 2020 can request a return through January 4, 2021.
We hope you will love everything you order from MARION PARKE. However, if you’d like to make a return or exchange, we are pleased to accept new, unworn and unaltered merchandise with its original packaging and dust bags. To make sure your shoes are not damaged, we suggest trying them on in a clean, carpeted area and avoid walking on any hard surfaces.
Prior to shipping your return item(s), please contact Customer Care via email at email@example.com for a return shipping label. The cost of return shipping for any number of items is $15.00 (fifteen US dollars) and will be deducted from your refund. All returns must be authorized by our Customer Care team prior to shipping and must be returned within 14 days of delivery.
Failure to contact Customer Care and/or returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you.
Expedited 3-Day Select shipping costs are non-refundable.
All merchandise marked Final Sale is non-refundable. Items marked Final Sale may be exchanged for an alternative size, color, or style of equal or greater value or may be returned for site credit.
All Archive Sale purchases are eligible for site credit or exchange. Archive Sale items are non-refundable. We do not provide shipping labels for Archive Sale returns or exchanges. Prior to shipping your return item(s), please contact Customer Care via email at firstname.lastname@example.org for return instructions.
As of August 1, 2020, we offer site credit valid for one year after the original purchase.
Would you like to try another size, color or style? No problem! If you’d like to make an exchange, we are pleased to accept new, unworn and unaltered merchandise with its original packaging and dust bags. To make sure your shoes are not damaged, we suggest trying them on in a clean, carpeted area and avoid walking on any hard surfaces.
We are pleased to offer complimentary shipping on exchanges for alternative sizes, colors or styles. Our Customer Care team is here and happy to help you find something that you love.
Please contact Customer Care via email at email@example.com to begin your exchange. All exchanges must be authorized by our Customer Care team prior to shipping and must be exchanged within 14 days of delivery.
All merchandise purchased from the Archive Sale is eligible for exchange. Archive Sale items are non-refundable. We do not provide shipping labels for Archive Sale exchanges or returns. Prior to shipping your exchange item(s), please contact Customer Care via email at firstname.lastname@example.org for exchange instructions.
Approved returns will be refunded to the original form of payment within 5–7 business days of receipt.
There are no refunds for Final Sale or Archive Sale purchases, or shipping and handling costs. Final Sale and Archive Sale items are eligible for exchange or site credit only.
DIGITAL GIFT CARDS
MARION PARKE digital gift cards are emailed as digital codes for you to forward along to the recipient whenever you please. They can be treated as cash on the MARION PARKE website and are able to be combined with other payment methods.
Any returns paid with a digital gift card will be refunded to the same digital gift card code for future use. Please note that orders for digital gift cards are non-refundable.
PRICE ADJUSTMENTS AND MATCHING
We do not offer price adjustments or price matching.
ARCHIVE SALE POLICIES
Purchases from the Archive Sale qualify for exchanges or site credit only. An exchange is allowed for a different color, size or style. We do not offer any refunds on Archive Sale purchases.
Please note that all Archive Sale purchases will be charged a $10 flat shipping fee. We do not provide shipping labels for Archive Sale exchanges or returns.
Please note that due to limited quantities within the Archive Sale, your desired color, size or style may not be available.
All exchanges must be requested within 7 days of delivery. Please contact our Customer Care team at email@example.com to request an exchange and to coordinate with one of our team members on shipping details and on the availability of another item.